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Sr. Product Support Analyst
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- We are looking for a Senior Product Support Analyst to join our Macro Helix team.
- The Retail Support Analyst will provide essential service to our internal and external clients regarding our web based 340B Federal Government Program software.
- This position will be a shift between 7:00 a.m. - 9:00 p.m. (CST) Monday-Friday and on call for weekends and holidays on a rotated shift.
- Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relation to 340B Architect and other McKesson/Macro Helix software.
- Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.
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