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Sr. Product Manager, Contact Center Platform
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$192,750 a year
Full-time
- Job Description And ResponsibilitiesObjectives of this role:Manage multiple products including Software as a Service / Contact Centers / CRMUnderstand User Experience, design thinking and its importance to product features.
- Participate in Agile methodologies like sprint planning, daily scrums, product demos, test phases, retrospectives to ensure on time high quality delivery.
- Responsible for defining business features and writing very clear, thorough, and detailed user stories using the Agile Scrum methodology.
- Prioritizing Development based on business needs and value with quantifiable benefitsResponsible for tracking, reporting benefit realizationOversee the multiple stages of product development ranging from the ideation to the core of the development process, including sprint demo reviews and user acceptance testing.
- Defining Product FeaturesCreate product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROIThis is a hybrid position.
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