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Sr. Manager - CX Consulting
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Full-time
- As the Senior Manager of CX Consulting at Freshworks, you will be responsible for architecting innovative solutions within the Freshworks Customer Support Suite (CSS) to meet the diverse needs of our business partners and product owners.
- Your role will involve driving optimization efforts and serving as a trusted advisor to shape the architectural vision and execute the Freshworks roadmap.
- Translate business requirements and create a CX Practice that best leverages the Freshworks platform and aligns with Freshworks' best practices for using the CSS and Neo Platform and integration procedures
- Leverage best practice design framework and CSS features as appropriate to the overall design
- Collaborate with cross-functional teams (sales, pre-sales, product, architecture, and delivery) to determine how best to implement Freshworks solutions
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