A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.. Daily phone time may increase during peak seasons, such as quarter and year ends.. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days Vacation, Paid Volunteer Time Off, and more.

implementation specialist

Position DescriptionADP is hiring a Senior Implementation SpecialistAre you ready to join a company offering career advancement opportunities throughout your career journey?Well, this may be the role for you. Ready to make your mark?In this role, you will serve as ADP's front-line to provide exceptional on-boarding experiences to clients for Employment Tax.The nature of what you do every day will not change - your #1 goal is to help the implementation team and their clients have a successful implementation of their Employment Tax product. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting!To thrive in this role, you have to have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores will make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined theOneTencoalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:http://adp.careers/DEI_VideosReady to #MakeYourMark?Apply now!To learn more about Client Services at ADP, watch here:https://adp.careers/Client_Services_VideosWhat you'll do:Support the ADP's Employment Tax Implementation team with test files, and other various set up tasks.Implementation projects could include adding a new Employment Tax products or involve a migration from one ADP solution to anotherEnsure client satisfaction and retention through timely solution delivery within client-defined timeliness.Provide a consultative approach to clients when resolving issues and providing solutions to clients.Collaborate with various departments to load and convert (as required) client data to ADP's solutions.Work within ADP's implementation methodology and timeliness using technology toolsEnsure accuracy of all aspects of client set upInteract/collaborate with ADP associates in Sales and ServiceExchange routine information with members of client project team, including priorities, timeliness, issues as they ariseMaintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practicesWhat you can expect on a typical day:Internal Support. You will help the implementation team manage their business using our solutions, which could include troubleshooting and probing to resolve Employment Tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.Learn. You will continually upgrade your knowledge and skills on Employment Tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of schedules meetings. Daily phone time may increase during peak seasons, such as quarter and year ends.TO SUCCEED IN THIS ROLE:High School diploma is required2-4 years of experience working in a Business-to-Business client service/customer service interface or systems integration environmentBasic project management skills requiredA college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:Experience noted above, ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through which will help you build team and client relationships, identify solutions, and achieve success.PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:Bachelor's Degree preferred; or equivalent in education and experienceADP Employment Tax experiencePayroll ExperienceProven ability to maintain focus and work effectively with multiple demandsAbility to work as part of a team to accomplish tasksStrong client relationship skillsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsMust be able to recognize basic procedural issues as they arise, then escalate appropriatelyAbility to demonstrate learning agility and critical thinking skillsThe ability to learn and apply basic concepts in new situationsProficiency in the latest web technologies and working knowledge of various operating systemsExcellent analytical skills and time management skillsExcellent Communication skills both verbal and writtenMust be proficient using Microsoft OfficeBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days Vacation, Paid Volunteer Time Off, and more.California Compensation Range for this role is $18.32 - $37.12 HourDiversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.Pay Range Legal DisclosureBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

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