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Sr Forecasting & Workforce Planning Analyst
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- Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
- For more information, visit Essential Duties and Responsibilities: - Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and other software languages for data analysis pertaining to agent scheduling, call volumes, Web Chat Volume, Agent Performance Metrics.
- Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
- Advanced MS Excel skills including SQL Query, VLOOKUP, Pivots, Graphs
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