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Sr Forecasting & Data Analyst (SQL Programming Required)
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Full-time
- Description & Requirements Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
- Essential Duties and Responsibilities: - Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Advanced MS Excel skills including SQL Query, VLOOKUP, Pivots, Graphs
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