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Sr. Director IT Service Operations
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Full-time
- Position Title: Global Head of IT Service Desk
- The Global Head of IT Service Desk-support is responsible for providing IT-services to IT-users around the globe.
- The Global Head of IT Service Desk-support should strengthen the team structure across the globe, build internal capabilities which are currently outsourced, and implement and/or improve supporting processes and tooling, aligned with the broader IT-department.
- Works together with the Operations department to get further alignment on the incident management and problem management processes across the enterprise.
- Manages third party vendors for the area of IT Service Management to deliver the required results.
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