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Sr. Director, IT Client Success - UHealth
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- If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.
- The Department of Information Technology has an exciting opportunity for a full-time Sr. Director, IT Client Success- UHealth IT. The Sr. Director, IT Client Success has overall responsibility for the delivery, management, and improvement of IT client support services – including the IT Helpdesk, IT Training, and IT Human Capital Management – to support UHealth enterprise user needs.
- The Sr. Director, IT Client Success is responsible for leading the development, implementation, sustainment, and continuous improvement in IT Service Management processes; as well as establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery.
- Establish the metrics, processes, and roadshow content to enable UHealth IT to provide WOW IT Services and Support.
- Active stakeholder and driver in underlying operations process and infrastructure to direct continuous improvements across the supporting teams to meet existing customer Service Level Agreements (SLAs), and Operating Level Agreements (OLAs), and compliance requirements.
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