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Sr. Deskside Support Technician
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$5,250 - $10,000 a month
Full-time
- This position will provide Tier 2 support to all end users in the organization or at a specific location.
- The responsibilities of the Sr. Desktop Support Technician range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, software, peripherals, and equipment to ensure optimal workplace performance.
- Performs basic network resolution including but not limited to patching, cabling and troubleshooting level 1 network related issues; escalates when needed
- Responsible for provisioning desktops, laptops and mobile devices, including but not limited to Windows image deployment, initial configuration and setup
- Responds to and documents incidents / requests within the ticketing system, working through to completion providing status updates to customers, Service Desk associates and management as needed
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