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Sr. Customer Support Technician
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- As Sr. Customer Support Technician , you'll provide Tier 1- 3 on-site technical Support via Desk side, Phone, and Email for our high profile government customer.
- At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams.
- You'll work hand in hand with the Customer Engagement team members to provide on-site desk and phone helpdesk technical support for Department of State customers
- You will be responsible for interfacing with customers to handle technology-related service requests, incidents, and problems (phone, desktop, applications, audio/visual, mobile device, and/or network connectivity) within established service levels
- Resolve issues escalated from Junior Customer Support Technician where possible
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