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Sr. Customer Service Specialist
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- Makes high usage calls for Utility customers to discuss leak detection and billing adjustment program.
- Assists citizens face-to-face with inquiries, complaints, investigations, billing questions, and account information.
- Strong working knowledge of computers to navigate within customer information software (CIS), asset management software (EAM), Property Appraiser's website, Clerk of Court's website, etc.
- Answers telephone calls, responding to customer questions and complaints, regarding water pressure, water outages, water main breaks, boil water notices, hydrant flushing, etc.
- EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency.
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