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Spa Reservation Agent
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Full-time
- Position Summary: The Reservation Sales Agent (RSA) responds to in bound customer service queue calls with the objective of booking and confirming Spa treatments, services, and other offerings with an emphasis on world-class customer service.
- RSA will qualify, gather, organize, record and execute bookings in a professional manner within pre-defined parameters and standards (which may change) to optimize revenue for the property as outlined above.
- Processes bookings via a variety of distribution channel means (i.e. online, fax, email, 3rd party, in-house forms, voicemail, etc.)
- Ensures business is accurately booked, communicated and executed to perfection with service delivery in accordance with hotel/resort standards.
- Transfers accurate, complete and timely information to operating departments within the hotel/resort.
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