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Solutions Architect
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Full-time
- Act as Subject Matter Expert and point of escalation for high and low-level design problems both on the NICE ACTIMIZE and client sides.
- Review and Document the on-site architecture of the NICE Actimize Solutions, working together with the NICE Actimize implementation teams and the customer business and IT teams.
- Solve complex implementation and performance problems, and manage client expectations and help in troubleshooting customer issues during implementation, UAT, PROD and Post Production.
- Present the Actimize solutions to our customers in post-scale role, creating credibility for the professional Services Group.
- Designing for high availability including load balancing and disaster recovery
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