Upvote
Downvote
Solution Analyst
Share Job
- Suggest Revision
- As a Solution Analyst, you will be responsible for supporting Oracle Cerner ’s internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment.
- You will also be responsible for troubleshooting investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally, performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
- During training, you will gain insights into Oracle Cerner ’s support methodology and will begin project work immediately.
- At least 1 year of call center or phone support work experience
- 4X10 shifts Monday through Thursday, Wednesday through Saturday, or Sunday through Wednesday from 8:00 AM to 7:00 PM or 9:00 AM to 8:00 PM
Active Job
Updated 3 days agoSimilar Job
Relevance
Active