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Software Engineer Amazon Connect / Lex (REMOTE)
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$76,000 - $236,500 a year
Full-time
Remote
- Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework
- Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
- Must be knowledgeable of Contact Center technologies to include, Call Flows, IVR's, Quality Management, Workforce Engagement Management, Operational Reporting, Speech Analytics.
- Design, Configure, deploy, and Operate Cisco Unified Call Manager, Unified Contact Center Enterprise, Cisco Unity, Cisco Voice Portal, Finesse Systems, Cisco Unified Intelligence Center, Cisco Contact Center Management Portal, and other key networking technologies such as Voice Gateways.
- Deep understanding of Enterprise Cisco Voice Technology and data center stacks, to include Compute, Storage, security, and Network environments, and Working knowledge of secure practices (PII, PCI).
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