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ServiceNow (TSM / TSOM) Architect
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- Infosys is seeking a ServiceNow (TSM/TSOM) Architect - In this role you should have hands-on experience with ServiceNow TSM/TSOM and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.
- Candidate can work out of any one of these locations - Richardson, TX or Raliegh, NC or Tempe, AZ or Hartford, CT or Indianapolis, IN. This position may require relocation and / or travel to project locations.
- 2+ years’ experience as Architect in Telecom Service Management.
- Experience with ServiceNow TSM/TSOM module and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.
- OSS/ BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource etc), CSM (Customer Service Management) and Customer Service Portal capabilities and experience or solid understanding of ServiceNow TSM/CSM/ ITSM/ ITOM/TSOM implementation in Telecom domain
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