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ServiceNow Operations Manager
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- Service Management Operations Lead, a self-driven individual who would be accountable for managing & driving development & operations of one or more ServiceNow platform applications.
- Examples could be to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, event management and ITOM implementations, continuous service improvement, dashboard and metrics reporting via ServiceNow performance analytics.
- Managing several key/strategic projects at any given point in time preferably for ITSM, ITOM etc.
- Driving continuous improvement, defect prevention/ change journeys as part of a delivery engagement
- ITIL or ITSM certifications preferred.
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