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ServiceNow Operations Manager
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- Service Management Operations Lead, a self-driven individual who would be accountable for managing & driving development & operations of one or more ServiceNow platform applications.
- Examples could be to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, event management and ITOM implementations, continuous service improvement, dashboard and metrics reporting via ServiceNow performance analytics.
- Managing several key/strategic projects at any given point in time preferably for ITSM, ITOM etc.
- Driving continuous improvement, defect prevention/ change journeys as part of a delivery engagement
- ITIL® or ITSM certifications preferred.
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