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Service Implementation Delivery Lead
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Full-time
- Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
- Ensure consistency of the model across all application clusters within the tower.
- As liaison between the support organization and tower business partners, helps ensure appropriate levels of service are met for current and assists in efforts on continuous improvement of the service and SLA/OLA reviews.
- Act as deputy for the Service Delivery Manager.
- Responsible for prioritization of docket items as well as change approvals and resources onboarding.
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