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Service Desk Technician
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- The Client Service Desk is the 247x365 single point of contact for customer-submitted incidents and service requests.
- Service Desk Technicians provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology-based systems located throughout the state agencies and universities, as well as for private businesses and citizens.
- The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under the general supervision of the Service Desk management team.
- Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Understanding of contact center environment and Service Desk role.
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