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Service Desk Specialist Term - Dulles Intern Airport
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- The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
- Serves in the Program Support Department of the Office of Technology, located at Washington Dulles International Airport (IAD).
- Supports Airports Authority employees in the use of all IT hardware and software, applications, and telecommunication issues.
- Practices Total Contact Ownership in conjunction with a Tier 2 Deskside Specialist when the user's problem is beyond the scope of Tier 1 assistance.
- May assist Deskside Specialists and Desktop Engineer in configuring user computers by loading/ghosting software, backing up user data, or delivering specialized hardware to users.
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