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SERVICE DESK SPECIALIST I, IS & T IT Help Center
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- Evening and weekend coverage may be part of a semester-based rotation or a permanently scheduled assignment.
- Minimize the business impact of service failures by efficiently identifying the impact, urgency, scope, and severity of incidents and appropriately invoking the Major Incident response teams for life-safety, business transaction-critical, and teaching-related services.
- Provide an interface to other IT Service Management activities, IT Partners, and escalation groups.
- Must be able to lift moderately heavy equipment (up to 50 pounds).
- Technical Expertise: Experience with using and diagnosing both Windows and Mac supported Operating Systems required.
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