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Service Desk Specialist I
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Full-time
- We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community.
- Respond to calls and service desk tickets, runs diagnostic programs, isolates problem, and determines and implements solution.
- Answers, evaluates, and prioritizes incoming telephone calls, voice mail, Service Desk ticket request, and in-person requests from users experiencing issues with hardware, software, networking and other computer related technologies.
- Prepare shipping labels and ship equipment to branches and remote locations as needed.
- Assists Service Desk Technician with troubleshooting, repairing and prepping new equipment.
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