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Service Desk Specialist I
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Full-time
- OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer.
- Operations of the day-to-day components of the OneOncology Service Desk. This includes, but is not limited to, incident ticket resolution, technical customer service, and response to other requests related to technology operations.
- Triage and escalate customer issues to next level teams as necessary.
- Create documentation for common issues and/or requests that will aide in self-help for both technicians and end users.
- Thoroughly document all steps taken during ticket resolution in the ticketing system.
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