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Service Desk Administrator / Systems Administrator
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Full-time
- The Service Desk Administrator will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels.
- This position reports directly to the Help Desk Manager
- Install and troubleshoot Customers’ IT hardware and software
- Provide regular ticket reviews and reporting to the Help Desk Supervisor as required
- Escalate major moves, adds, or changes to the Professional Services, CSM, and vCIO departments
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