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Service Consultant - Keys Auto Center
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Full-time
- Owner loyalty, customer satisfaction, and retention are the primary functions of the Service Consultant.
- Other responsibilities include department profitability, protection of dealer’s assets, product knowledge, meeting promise times for the customers, labor and parts sales, customer relations, work area and customer area housekeeping, and maintaining accurate legal documents and customer records.
- Answering service calls and following up in a timely manner.
- Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
- Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
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