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Senior Volume Reduction, Automation & Frontline Tools Manager
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$107,300 - $153,000 a year
Full-time
- Governance of the overall IVR/IVA/Chat bot customer journeys
- Previous demonstrated Product ownership or strong working knowledge of at least 2 agent facing tools (eg agent desktop, Messaging, Bots, Knowledge Management, IVR/IVA)
- Demonstrated experience with Contact Center and Unified Communications and SAS tools
- Wellness programs including 1:1 coaching and meditation guidance
- Family-forming benefits (IVF, Preservation, Adoption etc.)
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