Amazon Web Services (AWS)

The AWS Secure Connection Services (SCS) team delivers a portfolio of AWS cloud services to government customers who have unique access control, security, and compliance requirements in Amazon Dedicated Cloud (ADC) regions (like AWS GovCloud).. We are looking for a passionate, innovative, results-oriented Sr. Technical Program Manager (TPM) to join the AWS SCS team to support federal customer requirements.. Lead projects and programs spanning Modular Data Center (MDC), Ground Station (GS), and Edge Connectivity Services (EC) teams, including infrastructure construction, technology lifecycle management, and forward deployment logistics.. Experience with modular data center technologies, power distribution, HVAC, controls, intrusion detection/access controls, and/or SCIF construction/accreditation are a plus.. Experience in data center construction methodologies and knowledge of networking and satcom technologies.

senior technical program manager

Description Amazon Web Services is a highly reliable, scalable, low-cost infrastructure Cloud platform enabling and simplifying all aspects of our daily life through hosting hundreds of thousands of applications such as Netflix, Formula 1, Zillow, and more in 190 countries around the world. The AWS Secure Connection Services (SCS) team delivers a portfolio of AWS cloud services to government customers who have unique access control, security, and compliance requirements in Amazon Dedicated Cloud (ADC) regions (like AWS GovCloud). We are looking for a passionate, innovative, results-oriented Sr. Technical Program Manager (TPM) to join the AWS SCS team to support federal customer requirements. As a Sr. TPM on the AWS SCS team, you will: <ul><li> Lead projects and programs spanning Modular Data Center (MDC), Ground Station (GS), and Edge Connectivity Services (EC) teams, including infrastructure construction, technology lifecycle management, and forward deployment logistics.</li><li> Engage and work with with customers for on-site readiness and preparation to ensure that our systems and services scale to meet diverse federal customer requirements in restricted access and classified regions.</li><li> Interface with vendors to manage inventory, establish manufacturing schedules, and help ensure that the quality of deliverables exceed our customers’ expectations.</li><li> Drive process and technology improvements that reduce friction for customers and proactively address issues that help AWS meet a range of customer needs globally.</li><li> Work backwards from the customer technical challenges to resolve issues at scale and drive stakeholder communication.</li><li> Work across business, product, and engineering teams to balance technical trade-offs, costs, and development schedules to delight our customers. </li></ul>As you develop both broad and deep expertise, you will build a network of contacts and colleagues from across AWS as you creatively solve exciting new challenges. This position requires that the candidate be a U.S. citizen. The candidate selected must obtain and maintain a security clearance at the TS/SCI. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As a Senior Technical Program Manager You Will <ul><li> Apply your writing and program management skills to create, document, and implement an operations strategy/roadmap.</li><li> Establish and deliver on key business metrics relating to SCS programs including manufacturing, refurbishment, safety, quality, efficiency, productivity, deployment status, site readiness, and field service support in production and sustainment environment.</li><li> Work with vendors and partners to architect, build, integrate, validate, and deploy complete solutions to public sector customers.</li><li> Support customer and AWS connectivity through coordination with telecommunications vendors and the AWS global backbone teams.</li><li> Set the goals and vision for the function, works with Manufacturing, Supply Chain, Field Engineering, and Product / Program Management to identify & baseline the functional goals.</li><li> Build a deep functional knowledge to deliver on the service standards with highest precision and establish feedback mechanisms to track progress towards programmatic goals and objectives.</li><li> Deliver medium to high complexity projects and improve processes with significant business impacts and contributions to the operation through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside Technical Operations to ensure product readiness, material availability, logistics support, and forward site readiness. The Technical Program Manager facilitates timely delivery of projects on roadmap to support the team and department vision.</li><li> The TPM candidate also needs to communicate effectively with cross-functional stakeholders both within and outside the organization. Keep abreast of performance trends, rise risk/issues, escalate effectively, eliminate blockers (within span of control), and establish mitigation strategies for issues.</li><li> You will support design, build, and deployment of solutions within customer environments.</li><li> You will present program status to senior leadership. Your expertise will influence the team’s decisions to drive secure and scalable solutions. </li></ul>The ideal candidate should be an innovative, results driven professional with solid people skills and a strong problem-solving capability. The individual will be responsible for driving strategy and initiatives. Would work with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to craft and implement a strategic vision and make independent decisions with sound judgment to attain that vision. This individual needs to manage change and have the ability to build the right mechanisms to support our organization and influence other teams. The candidate should be a subject matter expert in field-deployed technology solutions. Experience with modular data center technologies, power distribution, HVAC, controls, intrusion detection/access controls, and/or SCIF construction/accreditation are a plus. Candidates should be obsessed with providing a “white-glove” customer experience and anticipating everything the customer will need. In this role, candidates will be at the forefront of cloud technologies with interactions across the full breadth of AWS services, and must be creative and forward leaning in developing solutions. About The Team Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. The Tactical Edge / Mission Engineering Group within SCS designs, develops, and delivers emerging edge capabilities to enable the use of AWS services. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life - both in and outside of work. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Columbia, MD, USA | Herndon, VA, USA | Seattle, WA, USA Basic Qualifications <ul><li> Bachelor's Degree in Information Technology, Computer Science / Engineering, Mathematics or another related technical discipline, or 8+ years of program management experience in lieu of degree.</li><li> 6+ years of experience in technical program management, or similar technical leadership role(s).</li><li> Experience supporting engineering teams (Software / Systems / Network / Infrastructure, etc.) </li></ul>Preferred Qualifications <ul><li> Master's Degree in Computer Science, Engineering, Mathematics or another related technical discipline.</li><li> 8+ years experience with project/program management life-cycle from conception to delivery and demonstrated knowledge of program management best practices for large scale enterprise projects.</li><li> Experience creating Integrated Master Schedules (IMS) and project plans.</li><li> Experience with data management and data analytics tools and systems, such as SQL, Quicksight, Redshift, Python or other scripting languages and data analytics tools.</li><li> Experience in the designing, planning, and executing technical projects; able to distill data and articulate rationale for making difficult trade-offs.</li><li> Experience in data center operations support, and/or manufacturing, supply chain, or field/industrial engineering .</li><li> Experience in data center construction methodologies and knowledge of networking and satcom technologies.</li><li> Knowledge of telecommunications circuit acquisition and deployment, rack cabinet enclosure construction methodologies, routers, switches, UPS, etc.</li><li> Experience in service-oriented and web-service technologies.</li><li> Exposure to quality assurance frameworks like Six Sigma and Lean Operations.</li><li> Project Management Professional (PMP), Certified Scrum Master (CSM) or other related technical certification. </li></ul>Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site. Company - Amazon Development Center U.S., Inc. Job ID: A2550449

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