Sondhi Solutions

This role requires technical implementation experience with VMware, Azure Solutions, and networking proficiency at the CCNA level.. Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.. Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.. Relevant certifications such as CCNA, Network+, Security+, Microsoft MCSE.. Relevant certifications such as Cisco Certified Network Professional (CCNP).

senior systems administrator

** Only open to W-2 candidates. Not open to C2C candidates. ** Recruiter Note: <ul><li>This role requires technical implementation experience with VMware, Azure Solutions, and networking proficiency at the CCNA level. If either of these aren't aligned, no need to apply.</li><li>Additional design and implementation experience desired includes Active Directory, Azure Solutions, backup solutions, 365 SSO, etc.</li></ul> -- Summary: This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel. Role: Advanced Technical Support:<ul><li>Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.</li><li>Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.</li></ul>Incident Management:<ul><li>Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.</li></ul>Troubleshooting:<ul><li>Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.</li></ul>Infrastructure Management:<ul><li>Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.</li></ul>Patch Management:<ul><li>Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.</li></ul>Security Management:<ul><li>Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.</li></ul>Vendor Coordination:<ul><li>Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.</li></ul>Documentation:<ul><li>Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.</li></ul>Knowledge Sharing:<ul><li>Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.</li></ul>Project Support:<ul><li>Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.</li><li>Ability to configure, manage, and maintain network firewalls and switches to ensure secure and efficient data transmission and network connectivity.</li></ul>Capacity Planning:<ul><li>Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.</li></ul> Required Skills: <ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).</li><li>Relevant certifications such as CCNA, Network+, Security+, Microsoft MCSE.</li><li>Minimum of 3 years of Tier 3 support and system management.</li><li>Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.</li><li>Strong understanding of networking concepts, protocols, and security principles.</li><li>Experience deploying and managing virtualization technologies such as VMware or Hyper-V.</li><li>Knowledge of backup and disaster recovery strategies and tools.</li><li>Strong communication and teamwork skills to collaborate effectively across departments.</li></ul> Preferred Skills: <ul><li>Relevant certifications such as Cisco Certified Network Professional (CCNP).</li></ul>

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