ServiceNow, Inc

Global Product Operations supports the operations of the Unified Technology Group (UTG) and STEP (Success, Technology, Experience, and Platform) organizations.. Our Program Management Office drives and delivers cross-functional programs including Release Management, Release Big Rocks, Platform Engineering, Global Cloud Services (GCS), Regulated Markets, Cloud Security, M&A, Customer Upgrade Operations, and other critical strategic programs.. This role is focused on support for the GCS organization and specifically the Cloud Network Services teams.. As a TPM within this team, one will be driving programs to deliver on organizational key objectives, drive improvements in observability, availability and operational standardization and delivery.. Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.

technical program manager

Job Description Team & Role Global Product Operations supports the operations of the Unified Technology Group (UTG) and STEP (Success, Technology, Experience, and Platform) organizations. Our Program Management Office drives and delivers cross-functional programs including Release Management, Release Big Rocks, Platform Engineering, Global Cloud Services (GCS), Regulated Markets, Cloud Security, M&A, Customer Upgrade Operations, and other critical strategic programs. This role is focused on support for the GCS organization and specifically the Cloud Network Services teams. Programs within this space are highly technical, cross-organizational and data-driven. As a TPM within this team, one will be driving programs to deliver on organizational key objectives, drive improvements in observability, availability and operational standardization and delivery. This role will work directly supporting senior leadership initiatives and executive presentations are a normal activity. What you get to do in this role: Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions. You’ll implement scalable processes or solutions that help us effectively plan and manage multiple programs to meet our objectives. Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. Identify connections and reconcile possible collisions between different product offerings, features, and platforms. Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.

START NEW SEARCH