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Senior Service Delivery Manager
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- Job Description Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!
- In this role, the Sr. Service Delivery Manager assists and advises a group of Service Delivery Managers, whose primary focus is to deliver with excellence for one or more of our Strategic support customers.
- The Sr. Service Delivery Manager will also advise Customer Success Manager(s) coordinating delivery to “B” and/or “C” accounts.
- The Sr. Service Delivery Manager will work directly with Service Delivery Managers on ensuring the quality delivery of Managed Services which includes providing strategic insight based on support operations, helping clients reduce operational spend to invest in capital initiatives, managing priorities, reporting performance metrics (SLAs/KPIs), billing, coordinating project and support budgets, resolving any conflicts, and communicating upcoming demand outside of the direct account team.
- The Sr. Service Delivery Manager is directly responsible for overall customer satisfaction and delivery of the work product to Strategic Accounts as well as providing feedback to Service Delivery Managers.
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