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Senior Product Operations Manager, Venue Activations
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Full-time
- The Senior Product Operations Manager role within the MLB Ballpark Experience and Ticketing Product organization will be responsible for operationally delivering “phygital” experiences (i.e., those combining physical and digital elements) that will enhance the fan’s experience getting into the ballpark, while at the game, and leaving the stadium.
- By way of example, you will be involved with the activation of several innovative technologies, including the league-wide rollout and evolution of MLB Go-Ahead Entry, the new stadium ingress solution that combines free-flow security screening with facial authentication-based access control, resulting in a fast, hands-free, eyes-up entry into the ballpark for fans.
- With a focus on venue activations, the Senior Product Operations Manager will participate in the creation of and lead the coordination and execution of tasks in the go-to-market (“GTM”) strategy, often with hands-on involvement at the stadium.
- You will also be a key stakeholder for future Phygital Experiences (e.g., biometrics-based payments for concessions and in-venue merchandise at MLB ballparks).
- The successful candidate will operate effectively in a cross-functional partnership with the MLB User Experience Design, Product, Marketing, Engineering, Stadium Operations, and Security teams to bring business decisions to life.
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