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Senior Manager, Operations - Driver Experience
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- Job Summary: We are seeking a highly motivated and experienced individual to join our team as an Organizational Transformation Lead, focusing on Driver Experience, and Trust & Safety Operations.
- In this role, you will be responsible for driving the transformation of our gig delivery tech area's trust and safety operations to enhance driver transparency, reduce defects, and increase incident management capabilities.
- Stay up-to-date with industry trends, emerging technologies, and best practices in trust and safety operations, and incorporate these insights into the development of a new strategy for Trust & Safety operations.
- Define and communicate a clear and compelling vision for the future of Driver Experience, and Trust & Safety operations, outlining the next-generation strategy that aligns with the company's long-term goals.
- Foster a culture of continuous improvement within the Driver Experience, and Trust & Safety operations team, encouraging innovation, creativity, and the exploration of new approaches.
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