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Senior Manager - HR Shared Service, Contact Center Delivery
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Full-time
- From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
- The Global Service Transition Manager (Tier 1 Service Delivery) will support the Process and Delivery Lead in the implementation of the HR service delivery model and stand up of Global People Experience contact centers that deliver an enhanced employee experience.
- Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience center processes, technologies, and service offerings for an HR capability area (Portal, Case Management, Knowledge Base).
- Conduct localization activities for transition of processes and operations to service delivery
- Identify and resolve service delivery transition issues, such as regulatory changes; escalating when appropriate to PMO and executive leadership for timely decision making
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