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Senior Manager Customer Support
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- The Senior Manager, Customer Support role at Streamline is all about providing the best possible platform and technical support experience to the over 1600 and growing local governments using Streamline to maintain their website.
- Become an expert on Streamline’s platform, including its content management system, serving as a vital resource for customers and staff alike
- Via ticketing and phone support, help our users perform essential tasks on their website, everything from updating their homepage content to launching public email campaigns
- Be a trusted expert on web technologies, leveraging your understanding of the essentials of HTML/CSS and the finer points of DNS and domain management to serve our customers
- Working in tandem with the product team to drive the direction of the Streamline platform based on feedback regarding bugs, usability issues, self-identified potential improvements to our training & platform
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