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Senior Manager, Consumer ECommerce - Engagement & Moderation
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- Establish Personal Shopper Commission and Incentive standards (monthly or quarterly), communicate to team, measure/report results, and submit payment requests to payroll.
- Collaborate with ASI partner to ensure consistency in SOPs, expectations, and all measurements across both personal shopper teams.
- Maintain strategic alignment with Consumer eCommerce lead generation and lead conversion teams: understand and deliver against strategic initiatives and timing.
- Align with overall business strategy and NPI by implementing social engagement processes that support the brand direction.
- Manage digital connections for product reviews and shopper questions on key retail partner websites, such as The Home Depot, Lowes, Best Buy, Williams Sonoma and Walmart, ensuring that SLA's are met and exceeded.
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