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Senior Experience Design Researcher
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- The Senior Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Truist clients, prospects, and employees through leadership, strategy, and execution within a product line.
- Develop industry-leading expertise in one or more UX research techniques that are critical to the research needed by the business to deliver great client experiences.
- Conduct rigorous UX research that produces tangible insights that can be used to refine product strategies by identifying client needs, met and unmet, by current Truist products.
- Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.
- Minimum of 2-3 years of experience in the role of an experience design researcher.
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