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Senior Director, Customer Support
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- Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them.
- You will be working closely with our Success team on driving repeat revenue and creating a feedback loop for our product/marketing teams on product enhancements and the implementation of scalable support solutions through VOC data.
- Manage, train, and onboard Customer Care Specialists
- Personally engage with Top Tier Accounts like Amazon, Google when issues arise
- Ability to communicate clearly, confidently, and enthusiastically with our clients as well as with our Sales, Marketing, and Ops team.
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