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Senior Director, Customer Service Operations - LifePoint / Scion
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$152,480 - $228,720 a year
Full-time
- This position is responsible for managing the success of the service relationship with LifePoint & Scion with supervisory responsibility for Radnet Service Program Manager in order to achieve the goals and objectives identified by the customer and GE Healthcare.
- The position provides LifePoint & Scion with a single point of contact for GEHC service & operational commitments throughout the partnership term, developing a strategy to ensure client satisfaction, retention, and growth working in close alignment with the Account Executive, regional service teams & functional centers of excellence within GE HealthCare.
- Implement robust processes and formal reporting arrangements in which to track and monitor programmatic & project progress against the agreed plans and agreements between GEHC and the customer i.e. KPI metrics, project and operational risk, cost and program reports, variation process / control, etc.
- Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)
- Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs
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