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Senior Director, Client Success & Services
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- Here at United Way for Southeastern Michigan, our employees combine their individual strengths to develop solutions to some of our region's toughest challenges.
- Come join us as we mobilize a network of hundreds of partners and thousands of donors, advocates, and volunteers to build equitable communities of stable households and thriving children!
- United Way for Southeastern Michigan is seeking a collaborative leader to serve as the Senior Director of Client Success and Services, inclusive of our 2-1-1 call center, social navigation (care coordination) team, utility assistance programs, and other directly provided client services as they come online.
- Working closely with our department heads and leaders across the organization, this position will continue the integration of these workstreams, and client flows to ensure a holistic, proactive, and person-centered approach to our system design and services.
- As a public face of Client Success and Services, the Senior Director must have an engaging, compelling presence, deep understanding of the regional social safety net and state and federal assistance programs, and be passionate about the role that United Way plays in providing safety-net services, both virtually and place-based, for our community.
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