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Senior Cloud Support Specialist
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Full-time
- As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
- The Opportunity As a OpenText Customer Support Specialist, you’ll manage all aspects of customer support for OpenText EMR-Link™ cloud-based products and services.
- You’ll be part of a team with a focused mission to: Enhance the physician’s ability to provide patient care through EMR interoperability Enhance our hospital and lab partner’s outreach services to the practices they serve through exceptional integration to the practice’s EMR workflow You Are Great At Manage customer support requests through all channels (phone, email, OpenText staff).
- Manage EMR-Link or partner downtimes including tracking, notifications and follow with customers and partners as needed.
- Proactively monitor the health of customers: Follow up on customers not using orders Follow up on results not downloading Monitor EMR-Link error notifications Identify other monitoring tools to assist in proactive monitoring of customers and partners Non-assigned inbound results cleanup Authoring and contributing to support and maintenance documents/processes to aide in customer self-support and other opportunities that minimize customer contacts for support.
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