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Senior Claims Operations Analyst
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Full-time
- Under the general direction of the Claims Data Operations Manager, the Senior Claims Analyst provides a variety of critical operational support services to the Claim Department, its business partners and its clients related to the handling of returned checks, processing of refunds, escheatment review, paying of invoices and fees, and analysis of Control request.
- Provides subject matter expertise on various complex projects that are assigned to Business Support Services for handling to completion i.e., Take Overs, Reverse Take Overs, Novations/Buybacks, Carrier program Funding Conversions, and claim Split Billing processes
- Determines and creates appropriate user access to the Lotus Notes User Distribution Groups
- Provides additional user level expertise to ICT Help Desk Support for claim system issues
- Oversees ISOVerisk Vendor relationship; i.e., maintains ISO account list, user access IDs, distribution of any ISO error reports, and managing annual fee structure and new product implementation
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