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Senior Associate, Account Operations
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Full-time
- Partner with account leadership to standardize operational processes and implement enhancements; assist with the implementation and integration of client Vendor Management Systems (VMS); provide direction/oversight to junior AO resources to ensure effective operations, collaboration and information sharing; manage Contractor Labor Programs; coordinate responses to member firm inquiries
- Build and maintain relationship with client vendor management and/or procurement function to optimize contracting; train and supervise work of onshore and offshore resources
- Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); ensure compliance with MSA requirements (Information Protection Plan, Web Controls, and so on); facilitate responses to client requests, audits, and risk assessments; assist with risk management activities
- Contribute to new account team onboarding, onboarding collateral creation and collaboration platform maintenance; ensure business continuity of the account processes and resources
- Minimum five years of recent experience in one or more business related areas including financial and data analysis, project management, and business operations management
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