Volunteers of America Eastern WA Northern ID

The Security Specialist role is responsible for maintaining the safety and security of VOA programs through performance in security related duties, policies, and activities.. This includes developing relationships with VOA's participants and clientele in order to remove barriers of communication which will allow for effective response and risk reduction.. Provide support, safety and security for residents, shelter guests and Volunteers of America (VOA) staff at VOA location(s) assigned.. Work with and respect all VOA clients, regardless of circumstances, behaviors or needs.. Participate in regular Security Team Meetings, Coaching/Supervision and other required Program and VOA Agency meetings and trainings.

security specialist

Job Type Full-time Description The Security Specialist role is responsible for maintaining the safety and security of VOA programs through performance in security related duties, policies, and activities. This includes developing relationships with VOA's participants and clientele in order to remove barriers of communication which will allow for effective response and risk reduction. As a point of contact for anyone who needs security services, the Security Specialist is responsible for the baseline safety of VOA programs in order to allow them to continue effective operation. This is achieved through effective communication in regards to dispatch assignment, property oversight, documentation of incidents, in addition to harm mitigating strategies for group and individual de-escalation. The Security Specialist holds the expectation of being a point of contact for emergency response which includes communication with emergency personnel, victims of the emergency, and follow up communication with the appropriate parties. This role requires stationary work (dispatch) in addition to mobile response. Depending on department needs and individual preference, the Security Specialist will either perform one or both of these tasks in any given shift. Position Type and Expected Hours of Work: This is a full-time position with 30 work hours per week minimum. Scheduled shifts will fall Sunday-Saturday (typically in four or five day increments) with some holiday requirements. Scheduled shifts vary between day (9:00 AM - 5:00 PM) and night (5:00 PM - 3:00 AM) shifts and will be decided on employee availability and program needs. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. The essential functions of the position include, but are not limited to the following: <ul><li>Provide support, safety and security for residents, shelter guests and Volunteers of America (VOA) staff at VOA location(s) assigned. </li><li>Based on assigned location, maintain a working knowledge of: </li><li>Property guidelines, resources and participants for multiple different sites and shelters. </li><li>Multiple sites' physical layout to provide consistent security. </li><li>Local law enforcement assigned to the respective site(s). </li><li>Provide crowd control as needed </li><li>Adhere to policy regarding trespassed persons. </li><li>Provide crowd control for all VOA locations assigned. </li><li>Conduct interior and exterior walks throughout your shift and review cameras. </li><li>Observe and report any suspicious, illegal and/or criminal activity. </li><li>Observe and report all lease and/or program agreement violations. </li><li>Document events throughout each shift; complete the nightly shift report and other required forms (Incident Reports, Proof of Service, etc.); share information with all necessary parties through email by the end of each shift. </li><li>Work with and respect all VOA clients, regardless of circumstances, behaviors or needs. </li><li>Help to identify clients who may require additional support/services to maintain their housing and communicate these needs to their case manager. </li><li>Remaining awake, alert and available throughout each shift including overnights. </li><li>Maintain situational awareness and continually access surroundings. </li><li>Deliver/Post legal documents; explain the documents to those we serve; complete and turn in Proof of Service forms in a timely manner. </li><li>Ensure that all documentation is complete and valid before submitting/sharing. </li><li>Wear Security-appropriate attire approved by Security Supervisor with provided badge. </li><li>Participate in regular Security Team Meetings, Coaching/Supervision and other required Program and VOA Agency meetings and trainings. </li><li>Work well with a team, as well as individually, when needed. </li><li>Read and adhere to Agency policies, procedures, professional code of ethics and boundaries. </li></ul> Additional Duties and Responsibilities: <ul><li>Performs other related duties as required or assigned. </li><li>Travel as required. Travel is primarily local and during the business day; although very occasional out-of-the-area and overnight travel may be expected. </li><li>This role has no supervisory responsibilities.</li></ul> Requirements To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job. Required Education and/or Experience: To perform this job successfully, an individual must have: <ul><li>High School Diploma or GED </li><li>Minimum of two (2) years of Security work experience and/or related experience working with individuals in crisis who are low-income, homeless, at-risk and vulnerable. </li></ul> Certificates and/or Licenses: <ul><li>Become CPR/First Aid/BBP Certified within 6 months of employment </li><li>Have a valid Driver's License </li><li>Have the ability to maintain Auto Liability Insurance </li><li>Have reliable transportation </li><li>Successfully pass a Comprehensive Criminal History Background Check and Driving Record Review </li></ul> Preferred Education and Experience: <ul><li>Experience in Social Work </li><li>Motivational Interviewing training and/or experience </li><li>Verbal De-escalation training and/or experience </li><li>Familiarity with Fair Housing/ Harm Reduction and Housing First </li><li>Reflective Listening training and/or experience </li><li>Experience in working with culturally diverse populations </li><li>Basic computer skills and working knowledge of Word and Excel </li><li>Experience in reviewing security camera video footage </li><li>Experience using and entering data into Homeless Management Information System (HMIS) or other client databases. </li></ul> Bona Fide Occupational Qualifications: Due to required hours of operation, must be at least 18 years of age. Skills, Abilities and Competencies: <ul><li>Ability to communicate effectively, orally and in writing; including demonstrated strong interpersonal skills. </li><li>Ability to retain high professional standards regarding confidentiality. </li><li>Ability to multi-task and work in a high volume, fast-paced environment, balancing changing priorities. </li><li>Proven ability for attention to detail. </li><li>Ability to interact effectively with employees and managers from diverse socio-economic and ethnic backgrounds. </li><li>Excellent public speaking skills for large and small groups. </li><li>Strong analytical and organizational skills. </li><li>Knowledge of Medicaid and/or Medicare and/or Medicare enrollment services and process. </li><li>Proficient in word processing applications and associated software such as Excel, PowerPoint, Publisher, and Outlook, and Google Suite Applications. </li><li>Proficient reporting skills including auditing data and processes regularly to produce reports and/or communications to applicable stakeholders. </li></ul> Physical Requirements: In order to meet all expectations of this position, an individual must be able to: <ul><li> Regularly required to operate a computer with keyboard and mouse, as well as other office equipment, such as printers, copy machines, telephones, etc., perceive text and buttons on the computer screen and discern print and handwriting on paper forms. </li><li> Frequently required to remain in a stationary position (such as sitting or standing); stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms; travel by foot to patrol and deliver notices; lift and/or move up to 25 pounds. </li><li> Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl; lift and/or move up to 50 pounds. </li></ul> Work Conditions: While performing the essential duties/responsibilities of this job, the employee may experience the following environmental conditions at the frequency indicated: <ul><li> Noise Conditions: This job operates in residential project based housing environments, shelters and office spaces. The noise level in the work environment is usually moderate consisting of usual business office sounds including but not limited to computers, printers, telephones, and light traffic. </li><li> Heat/Cold: May be subject to heat, cold, wet, and/or humid weather conditions, and occasionally extreme heat and/or cold </li><li> Injury Exposure: Position requires working with standard office equipment - copy machine, computers, and phones. </li><li> Atmospheric Exposures: May be exposed to various scents and perfumes, less than sanitary or uncomfortable conditions, various pests and pathogens, participants' service and emotional support animals, as well as clients in physical, mental or emotional distress. </li></ul> Salary Description $21.50/hour

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