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Sea Logistics Customer Care Specialist
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- Here at Kuehne+Nagel, our Seattle site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
- The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns.
- They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
- Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
- Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
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