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Scheduler - Call Center
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- The Scheduler will be using a web-based tools to provide phone support and scheduling support.
- Using the scheduling tool they will monitor active service calls and the scheduler will be contacting the field team via phone, text, email, or chat.
- After completion of the training program, a consistent schedule will be assigned to each Scheduler team member.
- Real-time active use of Oracle Field Service scheduling by updating service calls with documentation of service actions.
- Create, update, or close service requests and work orders as required in scheduling system this may include requests from customers via phone, email, chat or text.
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