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Salesforce Service Manager
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$131,000 - $157,000 a year
Full-time
- Job Description The Salesforce Service Manager manages IT Service Delivery related to Salesforce applications, provides ongoing operations support aligned with the IT Service Management processes and will be part of the Centre of Excellence (COE) for the Salesforce Sustain Operations.
- The Salesforce Service Manager will contribute to establish processes for operational support for Salesforce related applications.
- He/she also manages all stakeholders and ensures that the teams work in collaboration to achieve successful delivery outcome.
- Salesforce Service Manager Responsibilities include:Establishing Service Management teams, organization structure, escalation matrix, governance forums etc.
- required to provide services in scope of the SupplierDefining roles/responsibilities for all teams, establishing collaboration and communication plansProvide technical solutions, guidance on Salesforce technologies to the teamImplementation and management of IT Service Management (ITSM) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, Financial Management etc.
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