DeWolff, Boberg & Associates

Monitors incoming support tickets forwarded from Tier 1 or raised as a result from automation defects. Responds to anomalies in automation performance by triaging anomaly, identifying suspected root cause and dispatching to pertinent support party(s). Bachelor's degree in Computer Science, Computer Engineering, Mathematics, etc. 1-2 years of experience with software development using UiPath. NET, HTML, JavaScript, and advanced automation tools (OCR, IDP, AI/ML) preferred

support engineer

Description Primary Responsibilities: <ul><li>Monitors incoming support tickets forwarded from Tier 1 or raised as a result from automation defects</li><li>Responds to anomalies in automation performance by triaging anomaly, identifying suspected root cause and dispatching to pertinent support party(s)</li><li>Performs basic troubleshooting by reviewing process logs or error messages to resolve issue</li><li>Determines root cause of incidents (configuration vs. defect)</li><li>Performs small code changes or fixes to resolve issues</li><li>Forwards higher complexity issues to relevant teams</li><li>Monitors process monitoring dashboards regarding logs, run-time resources, license optimization, etc.</li><li>Assists with production requests, like asset changes, credentials, schedule changes, etc.</li><li>Other duties as assigned.</li></ul> Qualifications: <ul><li>Bachelor's degree in Computer Science, Computer Engineering, Mathematics, etc</li><li>1-2 years of experience with software development using UiPath</li><li>Experience in .NET, HTML, JavaScript, and advanced automation tools (OCR, IDP, AI/ML) preferred</li><li>Ability to break down business problems into logical tasks and think creatively</li><li>Ability to perform code analysis to understand how code is implemented</li><li>Good communication skills </li><li>Experience working both independently and with teams</li><li>Experience with automation technology preferred.</li><li>Technical background</li></ul> Associated topics: aerospace, bridge project engineer, geospatial engineer, metallurgical, metallurgist, powertrain engineer, railroad track inspector, structural project, transload operator, wastewater

START NEW SEARCH