UNLV

Outside of teamwork within the Financial Aid Office, the Financial Aid Counselor works closely with the UNLV Undergraduate Recruitment team, orientation programs, Clark County High Schools, the Cashiering and Student Accounts Office.. Financial Aid Counselor duties are highly visible to others on-campus and in the community.. This position requires the incumbent to learn Federal Title IV regulations, general scholarship administration rules, and to be adept in our customer service management system (SalesForce) as well as our student record system (PeopleSoft).. PROFILE of the DEPARTMENTEnrollment & Student Services (ESS) is a dynamic, complex, and innovative department that exemplifies national best-practices in student enrollment-related activities from recruitment through commencement.. Within ESS, we utilize strategic and innovating programs, services, and solutions essential for to impact outreach, recruitment, enrollment, retention, and graduation of UNLV students.

financial aid counselor

Job Description The University of Nevada, Las Vegas invites applications for Financial Aid Counselor, UNLV Financial Aid, Academic Affairs [R0129334]ROLE of the POSITIONReporting to the Assistant Director of Outreach and Client Services, the Financial Aid Counselor serves as the front-line customer service works directly with students to enhance their understanding of opportunities for, and processes and responsibilities of a financial aid recipient. This position provides students, families, UNLV staff and external community with information about financing higher education.This position will be a great fit for someone who enjoys outreach with students and parent, but also has strong communication skills and can spend time working independently but also spending a lot of time in 1:1 counseling sessions. Outside of teamwork within the Financial Aid Office, the Financial Aid Counselor works closely with the UNLV Undergraduate Recruitment team, orientation programs, Clark County High Schools, the Cashiering and Student Accounts Office.Financial Aid Counselor duties are highly visible to others on-campus and in the community. This individual attends outreach activities both on and off campus where they can meet with prospective and current students and parents, explain financial aid processes and review student accounts for eligibility and award status and will provide group presentations as necessary.The Financial Aid Counselor will need to know, or be willing and able to learn, the details of and be able to explain many important types and concepts for higher education funding including scholarships, debt management strategies, costs of attendance, basic financial planning, financial aid policy & procedure, necessary paperwork for specific processes, follow up (electronic correspondence, phone calls), business processes, how to navigate web portals (both UNLV and external), and interactive applications. This position requires the incumbent to learn Federal Title IV regulations, general scholarship administration rules, and to be adept in our customer service management system (SalesForce) as well as our student record system (PeopleSoft). The financial aid counselor will be required to determine, accurately monitor and interpret appropriate data.PROFILE of the DEPARTMENTEnrollment & Student Services (ESS) is a dynamic, complex, and innovative department that exemplifies national best-practices in student enrollment-related activities from recruitment through commencement.  Simply stated: this department is the one responsible for the university’s enrollment.  With that charge, ESS strives to exceed every expectation to maximize enrollment, because nearly every university-related department or service is directly dependent upon our success for either the actual student headcount or the resources derived from it.Within ESS, we utilize strategic and innovating programs, services, and solutions essential for to impact outreach, recruitment, enrollment, retention, and graduation of UNLV students. We are committed to provide the highest-caliber of student service. ESS team members communicate and collaborate with respect, enthusiasm, and empathy for all our partners, while listening and building relationships that exceed expectations in every possible instance.MINIMUM QUALIFICATIONSThis position requires a Bachelor’s degree from a regionally accredited college or university. Credentials must be obtained prior to the start of employment.  Employee must not be in overpayment or default status for any Federal Student Aid program or award. The successful candidate will have 1-3 years of experience in superior customer service or a relevant Master’s degree, proficiency working in a high-paced environment; be detail-oriented; have familiarity with highly-regulated protocols; and good professional judgement.Required knowledge, skills and abilities include:Liaison and committee participation skills.Conflict resolution and problem-solving skills.Effective verbal and written communication skills and public presentation skills.Strong time management and intrinsic motivation.High computer literacy and versatility.PREFERRED QUALIFICATIONSKnowledge of federal, state and institutional regulations pertaining to student aid programs.BilingualismCOMMITMENT to DIVERSITYThe successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.COMMITMENT to DIVERSITY of the DEPARTMENTOur Core Values include:Student-Centered: Begin everything we do with a core commitment to change the lives of students and their communities through higher education.Diversity & Inclusion: Value and respect people of all backgrounds and support a diverse campus community and student body.Integrity: Demonstrate ethical practice, compliance, and decision-making that builds trust with our constituents at all times.Growth: Seek and deploy innovative solutions and technology-driven approaches to improve programs, services, and infrastructure that continuously improves student access and success.SALARY RANGESalary competitive with those at similarly situated institutions.Generous compensation packages, up to 48 days of paid time off, sick leave, and holidaysExcellent health insurance including medical, dental and visionNo state income taxComprehensive retirement plans and voluntary benefits programsTuition discounts at Nevada System of Higher Education (NSHE) schoolsTuition discounts for spouses, domestic partners, and dependentsPERKSFlexible work schedule (depending on your department)Employee recognition and appreciation programsUNLV athletics ticket discountsStatewide employee purchase program discounts discounts on and off campus for all UNLV faculty and staff at no costOpportunity for career advancements to leadership roles

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