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Resident Services Manager
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Full-time
- Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm.
- JOB SUMMARY: In the Resident Services Manager role, you will manage customer support for residents by assisting with service requests, accounting and rental issues, and coordinating other miscellaneous resident-related functions to achieve community goals surrounding resident retention.
- As a Resident Services Manager, every single day is an opportunity for you to build a sense of community and rally your team to achieve the community’s resident retention and customer service goals.
- Conduct routine site inspections to ensure that the physical aspects of the community meet established standards and implement corrective measures as necessary; ensure leasing office, tour path, and model(s) are ready for the show daily.
- Advise the Property Manager on any emergency conditions, serious problems, or anything else that could otherwise affect the performance of the property and/or any relationship between the management and the resident.
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